Shipping
Shipping is calculated at check out and varies by location and size of the parcel. Rates are discounted for orders $100-$199 and FREE for orders $200+ within Canada and the United States.
When you check out, you'll actually see exactly what we pay for shipping as well as the discount, if applicable. Why?! Well we want customers to see what it actually costs a small business like us to ship stuff. To do so, we went ahead and slashed our product pricing and now we calculate shipping based on each customer's specific order and location. No weird calculations, no mark ups to cover shipping costs, just transparency!
That Bitch - A Brand for Cool People ships worldwide with a few exceptions. We are unable to ship to Cuba, Crimea, Iran, North Korea, and Syria. Shipping is calculated at check out based on your delivery address and number of items purchased. You pay only what it costs us! There is no mark up.
If an item is sold out or we are unable to ship it to your address, you will be promptly notified and refunded.
The majority of Canadian orders are produced in and shipped from Canada but some of our items and colours are only available from our US facilities. Don't worry though, you'll never have any surprise fees and we get every order out as quick as we can.
American orders are produced and shipped from the United States so you can get our awesome Canadian designs but still be supporting local!
** Due to Covid-19, all shipping providers are seeing increased volume resulting in delays beyond our control. While most orders arrive within our usual 2 week window, we have seen delays up to 3-4 weeks. Your patience and understanding is much appreciated during this unprecedented time.**
For orders outside of Canada & the US, please note, customs fees and taxes may be charged by your local government and are not the responsibility of That Bitch - A Brand for Cool People.
Delivery Delays & Lost Package Policy
That Bitch - A Brand for Cool People cannot be held liable for delivery delays as they are beyond our control. We work as efficiently as we can to get orders packed and shipped ASAP but once they are with the courier we have no control over delivery times. Orders are generally shipped within 2-7 business days and delivery time is dependent on the carrier. Most orders arrive within 2 weeks of order placement.
For packages lost in transit, all claims must be submitted via email to CustomerService@ABrandForCoolPeople.com no later than 3 weeks after the estimated delivery date. MIA orders are disappointing but no worries! We'll cover the costs of shipping a replacement order to you.
All packages with tracking numbers declared as delivered by official postal outlets (Canada Post, USPS, DHL, etc.) are assumed received in good standing and not the responsibility of That Bitch - A Brand for Cool People if missing or stolen.
Damaged Upon Delivery?
If something arrives damaged, send photos of the damaged goods to CustomerService@ABrandForCoolPeople.com along with your order # and we'll gladly send a replacement at no additional cost.