FAQs

What is That Bitch - A Brand for Cool People all about?

That Bitch isn't just a clothing brand. It's an attitude. A statement. A chance to be a little cheeky. We believe fashion is for everyone so we offer sizes up to 5XL, colours to match every mood and the option to shop without gender labels.

Everything is made-to-order and we use direct-to-garment printing for our clothing so designs stay fresh looking as long as possible. Our designs are proudly Canadian but we have production facilities worldwide.

Where are you located?

Our company is based in Calgary, Alberta, Canada but we are available worldwide.

Where do you ship from?

We have production facilities around the world and do our best to fulfill orders at the facility closest to you. 

What shipping options do you offer? 

FREE SHIPPING for orders over $100 and flat rate shipping of $5 for smaller orders. 

How long does shipping take?

Fulfillment is generally 2-7 business days at which point your order is packed up and shipped out. Shipping times vary depending on your location and our production facility. Most orders arrive within 1-2 weeks but we are seeing delays beyond our control due to Covid-19. You can read all of our shipping details HERE!

How is sales tax calculated?

That Bitch - A Brand for Cool People is obligated to charge GST (and/or PST & HST as applicable) on all Canadian orders. 

International (non-Canadian) orders are tax exempt on the site but customs fees and local taxes may be required at delivery. Any additional fees applied by your local government are not the responsibility of That Bitch - A Brand for Cool People.

What is your refund & exchange policy?
All regular priced items are eligible for return or exchange. Please read our Returns page for everything you need to know.

What do I need to know about discounts and promo codes?

You must enter the applicable code at check out to receive the discount. To claim a promo code, click ORDER SUMMARY at check out and enter the code where it says DISCOUNT.

Can I find you in anyone else's stores?

Not yet but a girl can dream!

Have a store and want to sell our stuff? Email us at CustomerService@ABrandForCoolPeople.com to inquire.

Is the site secure?

Sure is! That Bitch accepts credit card payments through Stripe by Shopify & PayPal because the safety of your information is very important to us. Stripe by Shopify has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. All sensitive information is encrypted by Shopify and not stored by That Bitch - A Brand for Cool People.

What is your privacy policy?

We respect your right to privacy!  We collect only the information necessary for us to complete your order or to contact you regarding the status of it. The information we collect includes your name, email address, shipping and billing addresses. We never see nor store your credit card information at any time.

We will never rent or sell your name or personal information to anyone.

Our full privacy policy can be reviewed HERE